Sub-Processors List

Last edited: June 21, 2023

The public-facing version of this list lives at https://www.storyfile.com/sub-processors.

StoryFile, Inc. (“StoryFile,” “we,” or “our”) may engage and use certain third-party data processors (“Sub-Processors”) to provide services to our customers. These Sub-Processors may have access to personal data provided directly by our clients or to which we may have access in order to perform the contracted services or to enable requested features related thereto (“Client Data”). This page provides important information about the identity, location and role of each Sub-Processor. Terms used on this page but not defined have the meaning set forth in the General Terms and Conditions or superseding written agreement between StoryFile and its Clients (the “Agreement”).

We currently use the below list of Sub-Processors to provide infrastructure services, customer support, service administration services, and email notifications. Please note that not all Sub-Processors are used in the provision of all services we provide and some may only be involved in assisting with the provision of specific services.

Sub-ProcessorLocationPurpose/ServicesWebsite/Contact
Google LLCUnited StatesCloud services, website hosting, and data center services as well as Automatic Speech Recognition (ASR)https://cloud.google.com 1600 Amphitheatre Parkway Mountain View, California USA 94043
Amazon Web Services (AWS)United StatesCloud services, website hosting, and data center serviceshttps://aws.amazon.com 440 Terry Ave N Seattle, WA 98109
Microsoft AzureUnited StatesCloud services, website hosting, and data center serviceshttps://azure.microsoft.com/
SendGrid (Twilio Inc./ SendGrid, Inc.)United StatesEmail deliveryhttps://www.sendgrid.com 1801 California Street Denver, CO 80202
PandaDocsUnited StatesContract administration and signature toolhttps://www.pandadoc.com 3739 Balboa St. #1083 San Francisco, CA 94121
KlaviyoUnited StatesEmail marketinghttps://www.klaviyo.com
Google AnalyticsUnited StatesAnalyticshttps://analytics.google.com
PineconeUnited StatesVector searchhttps://www.pinecone.io
StripeDublin, IrelandPayment processinghttps://stripe.com
DeepgramUnited StatesAutomatic Speech Recognition (ASR)https://deepgram.com
OpenAIUnited StatesGPT models, generating question variants automaticallyhttps://openai.com